MingFans Air — Return & Warranty Policy

Returns

Standard / In-Stock Products

• Change of mind: Return unused, unopened items within 14 days. Buyer pays all shipping costs. Installed, modified, or wired items not returnable.
• Faulty / wrong / damaged: We cover return shipping; refund or replacement after inspection.

Custom / Made-to-Order Products ⚠️

• NO 14-day change-of-mind return — these items are manufactured to your specifications
• If order is cancelled before shipping: 20% restocking fee applies
• If returned without defect: 25% restocking fee deducted from refund
• Warranty coverage remains valid for 12 months under Return-to-Base terms
• Faulty items will be repaired or replaced at no cost

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1-Year Return-to-Base Warranty

• Coverage: 12 months from delivery — defects in materials & workmanship. Repair or replacement free.
• Process: You send product to our service centre.
• ✅ Included: parts, labour, shipping back to you (NZ standard)
• ❌ NOT included — you pay:
  • Shipping to our facility
  • Uninstallation, removal, reinstallation, wiring, commissioning labour
  • On-site call-out, travel & inspection fees
  • Expedited shipping, insurance & special handling
  • Damage from improper install, wrong voltage, misuse, modification or unauthorised repair
  • Normal wear, filters, belts & consumables
  • External causes: power surges, fire, flood etc.

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Claims

Email [your email] with order number, model & photos. We confirm → you ship to us (inbound at your cost) → repair/replace → ship back at our cost.

Contact

MingFans Air Ltd

Unit B9 1066 Great South Road MT Wellington Auckland

+64 092762745 021826760

Email: Mingfans_motor@hotmail.com  Qucky@hotmail.com